The latter is exactly what we are going to do to allow Outlook email work again on iOS. Log Out from Email Account - When you want to restore your email function in your iPhone 6s device, you may want to take a look at this simple tip. First, confirm if you are connected to the internet. Problem 24: The 'New' button does not work to create a New email (on Windows 8. Follow the steps below to add the account as IMAP in Outlook for Mac. Just as mentioned above, usually the Outlook email on iPhone not working is involved with random software glitches, network issue, and other malfunctions. Outlook for Mac provides Exchange connectivity in a Mac environment.Probably not an iPhone issue, if the same issue appears in Outlook and OWA.Apple mail not working with outlook In the upper-right, search Exchange.